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Compaq Armada E500, Armada E500S, and Armada V300 Series of Personal Computers Maintenance and Service Guide Notice 2000 Compaq Computer Corporation. COMPAQ, the Compaq logo, ARMADA, and Compaq Insight Manager Registered in U. S. Patent and Trademark Office Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are registered trademarks of Intel Corporation. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice. The information in this publication is provided "as is" without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if Compaq has been advised of the possibility of such damages and whether in an action or contract or tort, including negligence. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers Sixth Edition (October 2000) First Edition (November 1999) Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-006 Spare Part Number 162812-001 CONTENTS preface USING THIS GUIDE Symbols ... ix Technician Notes ... x Serial Number... x Locating Additional Information... x chapter1 PRODUCT DESCRIPTION 1.1 Models and Features...1-1 1.2 Intelligent Manageability ...1-15 1.3 Computer External Components ...1-19 1.4 Design Overview ...1-30 chapter2 TROUBLESHOOTING 2.1 Preliminary Steps...2-2 2.2 Clearing Passwords ...2-3 2.3 Power-On Self-Test (POST)...2-4 2.4 POST Error Messages ...2-4 2.5 Compaq Utilities...